Privacy Policy – Dave & Buster’s Australia

Dave & Buster’s Australia ("we", "us", "our") is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, share, and protect your information across our platforms and in connection with NightOwl Entertainment venues.

1. What Information We Collect

We may collect and hold personal information including (but not limited to):

• Full name
• Contact details (email address, phone number, postal address)
• Date of birth
• Purchase history and visit behaviour
• Preferences and activity on our website, app, or digital platforms
• Wi-Fi usage data (where applicable)
• Information provided via forms, surveys, competitions, or customer service interactions

2. How We Collect Your Information

We collect personal information directly from you when you:

• Make a booking or purchase at any Dave & Buster’s or other NightOwl Entertainment venue
• Sign up to receive marketing communications
• Participate in promotions, competitions, or surveys
• Use our website, mobile apps, or in-venue digital experiences
• Connect to guest Wi-Fi or use loyalty programs
• Contact us by phone, email, social media, or in person

We may also collect anonymised or aggregated analytics data through cookies and tracking technologies.

3. Why We Collect Your Information

We use your information to:

• Provide and personalise our services across Dave & Buster’s and other NightOwl venues
• Manage bookings, orders, and loyalty programs
• Send you tailored promotions, news, and offers
• Improve our customer experience, products, and operations
• Ensure compliance with legal and regulatory obligations

4. Sharing of Information Within NightOwl

Your personal information may be shared across venues and brands operated by NightOwl Entertainment, including but not limited to Dave & Buster’s Australia. This allows us to:

• Understand your preferences across different locations
• Offer a consistent and personalised experience
• Deliver relevant offers from the broader NightOwl network

All internal sharing is strictly controlled and complies with Australian privacy laws.

5. Third-Party Service Providers

We may disclose your information to trusted service providers who help us operate our business, such as:

• CRM and marketing platforms
• Booking and point-of-sale systems
• Web and mobile analytics providers
• Email, SMS, and social marketing tools
• Payment processing and cybersecurity partners

All providers are contractually bound to handle your data securely and in compliance with privacy regulations.

6. Direct Marketing and Opting Out

We may send you communications about promotions, new experiences, and special events. You can opt out at any time by:

• Clicking the "unsubscribe" link in any email
• Replying STOP to SMS campaigns (where available)
• Contacting us at gday@daveandbusters.au

7. Cookies and Analytics

We use cookies and tracking tools on our websites and apps to:

• Understand how you use our digital platforms
• Improve performance and user experience
• Offer relevant content and promotions

You can manage cookie preferences via your browser settings.

8. Overseas Data Storage

Some of our service providers may store or process your data outside Australia (e.g. in the United States or Singapore). We take reasonable steps to ensure that such data is handled in line with Australian privacy standards, including contractual safeguards.

9. Storage and Security

We protect your information using technical and organisational measures including:

• Secure servers and encrypted storage
• Access controls and authentication mechanisms
• Monitoring and data minimisation practices

While we take reasonable steps to protect your data, no system is 100% secure.

10. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe and may ask to verify your identity.

Email: gday@daveandbusters.au

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. We encourage you to review it periodically.

12. Contact Us

If you have any questions, concerns, or complaints about our privacy practices, please contact us:

Email: gday@daveandbusters.au

We will respond promptly and take any necessary steps to resolve your concerns.

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